It’s an environment where results are clearly impacted by staff mood/mind-set and attitude and we’ve had some great response to our programme.
Were working with a number of contact centres to help agents make the most of each call and their day, and we’ve developed a training/support function that helps reiterate and communicate key training themes in fun, bite sized pieces.
Personalised to each staff member, the program helps staff take control of their state of mind and each call. Exercises help inspire, motivate and enable staff to improve customer service and support. Confidence boosters and stress management tools help uplift mood and energy and refocus staff when dealing with difficult customers.
Here is what some Contact Centre staff have to say:
“BE Intent is better than a cigarette break”
“Its absolutely great. Whenever I do an exercise I am physically active and energised, my day goes really well. It gives me great motivation.”
“The exercise did make me feel better & was also a good reminder to relax & have a break”
“My staff are choosing to do a 10 minute BE Calm meditation in their morning break, rather than eating an unhealthy morning tea – it’s a win, win.”
“Makes me focus on me for a change, and lets me take control of my work day, rather than it taking control of me”
“Finally something that’s here for me”
If your curious to implement Be Intent in your organization, your Contact Centre could be a great place to start. Check out the flyer here, and forward to your Contact Centre Manager.