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	<title>BE Intent Workplace Wellness Blog &#187; Uncategorized</title>
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	<description>Corporate well-being, motivation, inspiration, health and happiness</description>
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		<title>Firms wake up to workplace wellness</title>
		<link>http://blog.beintent.com/2010/03/22/firms-wake-up-to-workplace-wellness/</link>
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		<pubDate>Mon, 22 Mar 2010 02:25:46 +0000</pubDate>
		<dc:creator>Mignon</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

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		<description><![CDATA[A recent article in the NZ Herald highlights the vital importance of workplace wellness programmes:
&#8220;According to research collated by Southern Cross, health and wellness  programmes can contribute to increased [...]]]></description>
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		<title>Survey names biggest call centre frustrations</title>
		<link>http://blog.beintent.com/2010/01/14/survey-names-biggest-call-centre-frustrations/</link>
		<comments>http://blog.beintent.com/2010/01/14/survey-names-biggest-call-centre-frustrations/#comments</comments>
		<pubDate>Wed, 13 Jan 2010 21:58:29 +0000</pubDate>
		<dc:creator>Priya</dc:creator>
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Poor communication and an inability to deviate from the script have been named as the biggest consumer frustrations with call centre agents.  Less than 2.8% of respondents said that they [...]]]></description>
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